First we use the Domino server Configuration document to configure the Message Recall feature in Feature Pack 9. This central location let Domino Administrators easily allow or disallow this feature for all servers. We also use Mail Policy documents to further refine these settings. Be aware that the Mail Policy overrides the settings in the Server Configuration document. For instance if the server allows unread mail to be recalled but the Mail Policy applied to a user allows unread and read mail to be recalled, the Mail Policy applies and both unread mail and read mail can be recalled. This provides very specific control for individual users. Unless Mail Recall is disabled at the server or via a Mail Policy users can also control Message Recall. Under User Preferences - Basics users can select or deselect 'Allow others to recall mail sent to me'. If the user deselects this option the setting causes a notice to be sent back to the recalling user stating that the message cannot be recalled. See the screenshots below for the different settings in the Configuration document, the Mail Policy and the User Preferences.
Requirements for Message Recall using Memo Stationery
- A Lotus Domino 9 or later server containing the mail to be recalled.
- A mail file based on the Lotus Notes 9.0.1 Feature Pack 9 mail template with which to recall the message.
- A copy of the mail message in the sender’s mail file. This is usually found in the Sent view but the Message Recall button is also found in the All Documents view.
- Permission given at the server to perform Message Recall and optionally at the policy and the recipient’s mail-file level where the feature can be turned off.
Final remark: Messages can always be printed and forwarded or even have screenshots made of them. Message Recall is not effective in these cases. Message Recall is not guaranteed to get rid of any and all traces of a message. Message Recall is intended to give users the ability to recover from errors made in sending messages.